What kinds of information do we collect?
We collect personal identification information from users in a variety of ways, including, but not limited to, when users contact us on Facebook or our site through email.
We collect non-personal identification information about users whenever they interact with our Facebook page or site for analytics purposes. Non-personal identification information may include the type of browser used to access the site, the type of computer or device, and other technical information used as the means of connection, such as operating system. This type of information cannot be used to identify individual visitors.
How do we use this information?
One of the purposes of our website and Facebook page is to inform you of who we are and what we do. We collect and use personal information (including name, address, telephone number and email) to better provide you with the required services, or information.
We would therefore use your personal information in order to:
- respond to queries or requests submitted by you
- administer or otherwise carry out our obligations in relation to any agreement you have with us
- anticipate and resolve problems with any services supplied to you
- create products or services that may meet your needs
To optimise our services we may wish to use your personal data for direct marketing. As we respect your privacy we will only use your personal data for this purpose when you are aware thereof and if required we will request your consent prior to using your personal data for direct marketing.
If at any time you wish us to stop using your information for any or all of the above purposes, please contact us as set out below. We will stop the use of your information for such purposes as soon as it is reasonably possible to do so.
How is this information shared?
We will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime) or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers or other individuals.
Please be assured that we will not use your information for any of the purposes if you have indicated that you do not wish us to use your information in this way when submitting the information or at a later stage.
How will we notify you of changes to our policy?