

A full-day conference for HR and L&D practitioners across the Philippines,
exploring what it actually takes to build capable, stable frontline teams
in an AI-changing world.
IN PARTNERSHIP WITH

BagoSphere is supported by Temasek Trust Amplifier and recognised by UBS-Ashoka, MIT Solve, and UN Women.
Early Bird Rate (until July 31)
PHP 5,000
Regular Rate (from August 1)
PHP 6,500

150+
Leaders across various frontline industries
16
Featured speakers, panelists, and moderators
16k
Frontline workers behind our human capability research

A full-day conference for HR and L&D practitioners across the Philippines, exploring what it actually takes to build capable, stable frontline teams in an AI-changing world.
IN PARTNERSHIP WITH
BagoSphere is supported by Temasek Trust Amplifier and recognised by UBS-Ashoka, MIT Solve, and UN Women.
Early Bird Rate (until July 31)
PHP 5,000
Regular Rate (from August 1)
PHP 6,500
150+
Leaders across various frontline industries
16
Featured speakers, panelists, and moderators
16k
Frontline workers behind our human capability research
What is the Frontline Forum?
The Frontline Forum unites HR, L&D, and organizational leaders building capable frontline teams across the Philippines. Every session is practitioner-led, drawn from real organizations that have lived the lessons firsthand.
This year's theme, HUMAN in the Age of AI, asks the question most organizations have avoided: As automation changes the nature of frontline work, are we building the human capabilities that remain?
Hear from other industry leaders who have solved the same problems.
Understand how human capability development and technology work together.
Walk away with the perspective and approach behind lasting results.
Join a professional community spanning multiple frontline industries.
What is the Frontline Forum?
The Frontline Forum unites HR, L&D, and organizational leaders building capable frontline teams across the Philippines. Every session is practitioner-led, drawn from real organizations that have lived the lessons firsthand.
This year's theme, HUMAN in the Age of AI, asks the question most organizations have avoided: As automation changes the nature of frontline work, are we building the human capabilities that remain?
Hear from other industry leaders who have solved the same problems.
Understand how human capability development and technology work together.
Walk away with the perspective and approach behind lasting results.
Join a professional community spanning multiple frontline industries.
SPEAKERS
Frontline Practitioners
Keynote Speakers

Moderators, Panelists, and Presenters
What 16,000 Frontline Workers Taught Us

Rural Banking in Focus: The One Advantage Fintechs Can't Acquire

From the Ground Up: Real Teams, Real Results

Advancing Frontline Teams: Individual & Collective Reflections

Presenters

PROGRAMME

Opening Story
A personal story of growth.
Markel Serva
Alumnus and Training Officer, BagoSphere
Keynote: The Human Advantage: Embrace High Tech and Focus on High Touch
What stays human and how you can develop it clearly in your frontline managers.
Dr. Shan Moorthi
Founder and CEO of Teamcoach International
Keynote: Building Babel or Jerusalem?
Two visions of where AI-meets-frontline work ends up and which one your organization is building right now.
Ellwyn Tan
Co-founder & Head of Business Development, BagoSphere
What 16,000 Frontline Workers Taught Us
Data from inside real organizations: what predicts performance, retention, and the manager behaviors that actually move the numbers.
Rose Gustilo
Product Manager, BagoSphere
Presenter
Ae Fuentes Apordo
Asst. Director, People & Culture, Ascott Limited Philippines
Panelist
Anila Rose
CX Expert, Singapore
Panelist
Raymond Patrick Serios
Director of Admin & Strategic Projects, Negros Women for Tomorrow Foundation, Inc.
Panelist
ET Tan
Global Technology Strategist & Board Member, BagoSphere
Moderator
Rural Banking in Focus: The One Advantage Fintechs Can't Acquire
How two rural bank leaders built organizations that technology alone cannot replicate.
Jose Paolo Palileo
President, Bayanihan Bank
Chairman, Rural Bankers Research and Development Foundation, Inc.
Panelist
Jose Misael Moraleda
President & CEO, Camalig Bank Inc.
Panelist
Kath Khoo
Head of Strategy & Impact, Ayala Foundation Inc.
Moderator

From the Ground Up: Real Teams, Real Results
Three leaders share what changed in their organizations when they invested in frontline development.
CJ Lacsican
President, Grab Financial Group Philippines
Panelist
Randy Laresma
HR Manager, Kabuhayan sa Ganap na Kasarinlan Credit and Savings Cooperative
Panelist
Eliane Lansigan
Recruitment Manager, Foundever Philippines Corporation
Panelist
Pia Bernal
Manager, Strategic Partnerships, Kickstart Ventures
Moderator
Advancing Frontline Teams: Individual & Collective Reflections
A guided session to help you identify one thing you'll do differently when you return to your organization.
Jose M. Romero
Chief Master Coach & Executive Leadership Facilitator
Facilitated Session
Facilitated Dialogue & Collective Insights
The room comes together to surface shared commitments and the questions we still need to answer.
Dr. Shan Moorthi
Founder and CEO of Teamcoach International
Closing Session
The Frontline Forum is designed for you if:
You lead HR or L&D
You're responsible for developing frontline workers and branch managers, and you're looking for what actually works.
You lead an organization
You understand that the quality of your frontline is the quality of your business, and you want to develop your people.
You develop people for a living
As a coach, trainer, or organizational development practitioner, you want to sharpen your practice with data-backed insights and peer learning.
You invest in the sector
As a funder, advisor, or sector partner, you want to understand what sustainable, evidence-based capability building looks like from the inside.
Join us for a full day of honest conversations about what it takes to develop capable frontline teams in an AI-changing world.
Prices are VAT-inclusive, with snacks and lunch provided.
Want to learn more about the organization behind this forum?

The future of work is human.
Philippines
5th Floor, NWTF Building 102 San Sebastian, Verbena St., Bacolod, 6100 Negros Occidental, Philippines
Singapore
2 Venture Drive, #08-28, Vision Exchange, Singapore 608526
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